Refund policy

We offer a 14-day return policy. You have 14 days after receiving your order to request a return.

Please note: For hygiene reasons, earrings for pierced ears are final sale and cannot be returned or exchanged.

To be eligible for a return, your item must be unworn, unused, and in the same condition in which it was received, with its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at faven.jewelry@gmail.com. If your return is approved, we will provide return instructions and the return address. Items sent back without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at faven.jewelry@gmail.com with your order number and clear photos so we can make it right.

Other Non-returnable Items

Custom or personalized items, gift cards, and products clearly marked “Final Sale” cannot be returned.

Please contact us before returning any item if you have questions about its eligibility.

Exchanges

We do not process direct exchanges. The quickest way to receive a different item is to return the original item and place a new order after the return has been approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at faven.jewelry@gmail.com.